StraightArrow's success is built through the constant collaboration of its team of great people- by which we mean great as a team, and also as individuals. To achieve our goals, we place importance on growing that team.

We're looking for people who share our values: people of talent and perseverance, who see the inherent value in a job done right; people of perceptiveness and innovation, who constantly look for ways to improve themselves and the way things work; and above all, people of integrity, who strive always to do the right thing.

Finally, we’re looking for people committed to the bigger picture: contributing to their team, attentive to the needs of a global market, and participative in the shared work of creating for the world.


StraightArrow is at the forefront of the local creative process outsourcing industry and envisions itself rising to the ranks of the country’s best companies. Lead by veterans from the BPO and creative industries, we combine analysis and artistry in the execution of our work.

It is the people that make up the core of what StraightArrow offers, and as a part of the company you can expect to develop your skills in a variety of ways: through the work itself, through training and certification programs, and through collaboration with fellow creatives and marketers of different backgrounds and disciplines.

We take great care in matching each person with the best client or account for their skill sets. Through this we ensure that each of our members can utilize their skills to the fullest with opportunities to do their best work.

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Take the first step in joining our team of great people.
Simply fill out the form and attach your resume. We look forward to meeting you.

Email Marketing Developer (Urgent Hiring)

Must be able to create and set up Electronic Direct Mails (EDMs), landing pages, and website pages with a strict adherence to the turnaround time, quality, and processes set by StraightArrow and its Client.

As an Email Marketing Developer, you will:

  • Convert PSD files to HTML file
  • Develop HTML emails, landing pages, and website HTML pages
  • Perform testing in browser and email provider platforms (i.e. Outlook, Webmail, etc.)
  • Populate HTML templates
  • Set up templates for email marketing campaign sendouts
  • Follow agreed coding standards 
as set by the client
  • Code and self-validate syntax for all related languages and markups
  • Perform tasks within the set turnaround time
  • Do self-QA in adherence to quality checklists
  • Adhere to set Key Performance Indicators (KPIs)
  • Communicate and work well with a diverse team of great people from different departments internally and externally


  • New graduates can apply
  • Bachelor's Degree holder (preferrably any computer related course)
  • Good English communication skills
  • Solid knowledge in HTML email standards and CSS
  • Solid understanding of CSS properties, selectors, and manipulating HTML elements
  • Basic understanding of what JavaScript is and how it can interact with HTML/CSS
  • Understands the importance of and key considerations of web standards and accessibility 

  • Able to use Adobe tools (i.e. Dreamweaver, Photoshop and Illustrator) with ease and generate assets for web formats
  • Amenable to work Monday - Friday in US shift (8PM - 5AM) in Pasig City



HTML Email Developers (Urgent Hiring)

Write and develop HTML for StraightArrow’s electronic data mailer (EDM) client, taking charge of how they behave, work, and look. May also involve maintenance and updating of existing EDM materials.

As an HTML Email Developer, you will:

  • Create email newsletters from PSD to HTML
  • Create responsive EDM templates based on email best practices
  • Create and update emails on Marketing Cloud using different methods (Dynamic, Flex, HTML paste and Standard Editor)
  • Create and upload data lists on Marketing Cloud
  • Schedule and send out emails using Marketing Cloud, including:
    • Test emails
    • Normal send-out
    • Dynamic send-out
    • AB split tests


  • Bachelor’s/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • 1 year related experience specializing in IT/Computer – Software or equivalent (Fresh grads may apply)
  • Highly skilled and experienced in frontend development using HTML, CSS,  HTML5 and CSS3 
  • Experience in design authoring tools such as Adobe Photoshop
  • Excellent attention to detail
  • Excellent English communication and comprehension skills
  • Can work under minimal supervision
  • Process-oriented, team player, proactive
  • Amenable to work Mon-Fri in Pasig City with any of the following schedules:
    • AU (6AM-3PM)
    • APAC (1PM-10PM or 2PM-11PM)
    • UK (4PM-1AM)
    • US (8PM-5AM)

Apply Now

Client Services Specialist (Urgent Hiring)

Job Summary:

The Client Services Specialist is the first point of contact for StraightArrow Clients in requesting for support. His or her function is ensuring that Clients get the support they need including, but not limited to:

  • connecting with the right operations team to service their requirements;
  • obtaining quotes;
  • receiving accurate billings on time;
  • getting copies of invoices;
  • receiving relevant updates, etc.

Job Description:

1. Addressing Client Requests

A. Connecting Clients with Operational Teams - Equipped with a good understanding of StraightArrow’s services, the Client Services Specialist must be able to assist Clients in briefing in their requirements and then connecting these Clients to the right operations team. He or she must be able to capture Clients’ requirements, transcribing them into the appropriate briefing form if needed and traffic these briefs to the right operations team.

B. Preparing accurate quotes - the Client Services Specialist prepares detailed quotes and delivers these to Clients within certain turn around times (TATs). He or she is accountable for the correctness and completeness of quotes sent to Clients.

C. Billing and Collection - the Client Services Specialist ensures that invoices are sent on time and that payments are received on time while ensuring that Clients are treated with respect. He or she:

  • Reminds Clients about upcoming due dates;
  • Follows-up overdue payments with Clients;
  • Resolves billing issues;
  • Updates Client records to reflect correct balances;
  • Reports collection activity and AR status to management

D. After-Sales Support - He or she assists Clients with all other inquiries, connecting them with the right team within StraightArrow as needed.

2. Communicating with Clients

A. Chat/Email/Call Support - the Client Services Specialist serves as the primary point-of-contact for StraightArrow Clients across all touchpoints. This includes:

  • Responding to Client inquiries effectively, in a timely manner within set performance metrics, via phone, email or chat;
  • Updating Client records with information gathered from Clients during interactions with them across different touchpoints;
  • Following-up with Clients to ensure reported issues are resolved.

B. Newsletters and Announcements (Regular Communication)

  • Sends newsletters to Clients about new service offerings, holiday reminders and other relevant announcements;

C. Client Satisfaction Surveys

  • Running Client Satisfaction (CSAT) Surveys, capturing and sharing Clients’ feedback with the relevant teams;
  • Monitoring CSAT reports and reporting trends to management.


Minimum Qualifications:

  • Preferably with a Bachelor’s / College Degree
  • With a good understanding of marketing, sales and operations
  • With strong experience in customer service
  • Experience in billing and collection is an advantage
  • Strong active listening skills
  • Strong written and verbal English communication skills
  • Technologically savvy and is familiar with using the most common CRM tools
  • Good mathematical skills
  • Comfortable working with targets i.e. collections targets
  • Knowledgeable in MS Office, Google Sheets, and similar computer applications
  • Knowledge in the billing and collection cycle is a plus
  • Amenable to work Mon-Fri in Pasig City


Apply Now

Jr. Business Analyst (Urgent Hiring)

Deliver business results and marketing performance data, reports and analysis, ensuring effectively managed leads, consistent activity and ROI tracking, and marketing performance optimization via data and analysis.

You will also be driving business leads and management reporting to support management decision making, marketing ROI and customer journey across client’s websites and online presence. He/She is expected to understand the campaign process and will be responsible for checking that campaigns are being set up correctly in regards to tracking, analytics and lead generation process.

As a Jr. Business Analyst, you will:

  • Track and review the performance of campaigns across all channels
  • Ensure all campaigns are on time and on budget
  • Assist in providing analysis and reporting dashboards for each campaign, including interpretation, commentary and recommendations
  • Ensure the accurate and as near real-time as possible management and reporting of leads and other business critical marketing and business data
  • Create new and maintain existing reports to provide clear benchmarking against objectives such as leads progression, funnel performance analysis and conversion rates
  • Compile dashboards and tracking processes across all channels, platforms, tools and activities
  • Analyse data based on customer responsiveness and marketing performance
  • Identify opportunities and solve problems by analysing customer data to better understand customer journeys, and work with colleagues to improve user experience and conversion rates.
  • Conduct analysis as part of core projects that combine web analytics data and business intelligence.
  • Working with the campaigns team to ensure they are capturing relevant/useful data via campaigns and other customer touch points and help them to feed that data back into various systems to improve the database and campaign effectiveness.
  • To identify new revenue and marketing opportunities through behavioural/propensity data analysis
  • Produce weekly and monthly reports for the account's marketing teams

Qualifications :

  • Bachelor's Degree in Mathematics, Statistics, Business Administration, or related field
  • Advanced user of excel, Google Analytics
  • Knowledge of core marketing/customer journey and commercial models
  • Strong analytical skills, attention to details and organizational skills
  • Can quickly understand information, business models and the marketplace
  • Effective communicator with  ability to collaborate with multiple team members
  • With  reporting experience/ Experience in working with multiple data sets
  • Experience in interpreting data from web analytics packages e.g. Google Analytics

Work Schedule:

  • Mondays to Fridays only
  • UK schedule (4:00 pm – 1:00 am)


Social Media Analyst (Urgent Hiring)

Build and optimize paid social media campaigns for iconic brands around the world. You will test, scale, and optimize Facebook, Twitter, LinkedIn, and Instagram campaigns. These campaigns are designed to deliver the highest lifetime value to the clients at the lowest rates possible.

The ideal candidate for this position has a significant social media and analytical background in paid media with a strong experience for driving conversions and engagements. The candidate we are looking for must be data-driven, hungry for success, and is preferably someone who loves challenges, proficient in multi-tasking, and enjoys working in a fast paced environment.

As a Social Media Analyst, you will:

  •  Apply appropriate analysis and optimisation techniques to aggressive scale paid media campaigns on Facebook, Twitter, LinkedIn, and Instagram.
  • Run both prospecting and retargeting campaigns that will successfully push potential customers down the purchase funnel.
  • Construct top targeting segments based on campaign goals through fan demographic data, 1st Party Data (Custom Audiences, Insights, etc.), and other available data.
  • Provide conversion-focused Ad creative direction and occasionally write ad copy based on past data learning.
  • Reporting: analyse data to maintain and forecast monthly budget and ROI figures, and to provide key insights and recommendations on campaign performance
  • Use data from various social platforms as well as our internal tools to optimize paid social media campaigns.
  • Run multivariate tests in order to determine the highest performing creative and target markets to increase campaign performance.
  • Work closely with Client Services Managers and other members of the Paid Team and provide strategic insight, and clear communication (written and verbal) to exceed target KPIs and hit deadlines.
  • Ensure proper tracking, attribution, and consistency across diverse programs and channels.


  • 1-2  years experience in Analytics or Social Media paid advertising
  • Experienced in managing Facebook Ads; Experience in Instagram, LinkedIn, and Twitter Ads a plus.
  • Highly proficient in Facebook’s Ads Manager and/or Power Editor.
  • Comfortable with A/B testing tools and methods to prove statistical significance between ad and target market variations.
  • Comfortable at quickly using Excel for data analysis and manipulation (pivot tables, modeling, etc.).
  • Proven skills in ad copywriting; a plus.
  • Experience working in International markets; a plus
  • Experience using Project Management software; Basecamp a plus
  • Must be willing to work on shifting schedules


Accounting Support Specialist

Work with the accounting team to support a US-based property management company and an associated real estate fund.  He will work closely with the fund accounting and property management teams to support various functions across accounting, finance, treasury, marketing and operations.

As an Accounting Support Specialist, you will:

  • Maintain accurate financial records for acquisitions of real estate assets located across 4 geographic areas with an expected purchase volume of up to 40+ homes each month.
  • Maintain tenant security ledger including updating tenant data and ongoing activity to ensure the tenant system accurately reflects monthly activity
  • Calculate related party revenues/expenses between the fund and property management company relating to property acquisition, renovations, and management fees.
  • Verify necessary documents including tenant lease agreements, purchase agreements, and property deeds and surveys.
  • Request wire payments for the purchase of homes, renovations, and ongoing operating expenses.
  • Perform data reconciliations between general ledgers, bank statements, and various reports from operational software


  • Bachelor's degree in Business Administration or Accounting, Accounting licensure a plus
  • Strong working knowledge of rental Real Estate, property management and the accounting for these products. Knowledge of investment accounting a plus
  • Excellent communication skills (written and verbal)
  • Proper accounting skills, including knowledge of IFRS and financial statement presentation for investment companies
  • Sound analytical and problem solving skills
  • Highly organized and detail-oriented
  • Ability to manage projects, work under pressure and meet deadlines
  • Proficient in Microsoft Office products particularly Excel
  • Amenable to work on US Shift (8pm-5am), Monday to Friday


Apply Now

Content Writer (Pooling)

Responsible for the creation and delivery of brand messages. Successful candidates will be in charge of creating original written content for publication in various communication media. S/he will also be responsible for managing media relations as an outsourced service for clients and will work closely with our clients.

As a Content Writer at StraightArrow, you will:

  • Conceptualizing and developing ideas individually or as part of a team
  • Working from creative briefs or direction provided by the account manager
  • Developing an in-depth knowledge of StraightArrow’s business, as well as its clients
  • Researching and writing about a wide-range of topics as required
  • Creating and maintaining online content for StraightArrow’s and for clients’ websites and social media channels
  • Working with a team to plan editorial calendars and coordinate media and marketing events i.e. press conferences and online workshops for clients
  • Contacting relevant individuals/groups, planning, researching, and preparing materials as needed to complete marketing projects
  • Participating in the development of communication plans for the company and its clients
  • Performing various basic media relations tasks such as answering inquiries, composing press releases, developing press kits and maintaining a strong relationship with media contacts
  • Moderating social media channels if and when required by the campaign


  • Must have at least a Bachelor’s/College Degree in Advertising/Media, Journalism, Humanities/Liberal Arts, Mass Communications or any equivalent course·        
  • At least 3 years professional writing experience (copywriting, electronic or print journalism, or online publication of original content, i.e. white papers, eBooks, articles, blogs etc.)·       
  • Must have communication skills, training, and/or experience in communications projects for various industries including advertising, BPO, technology, and publishing·        
  • Knowledge in SEO, Social Media, and Online Marketing is a plus·        
  • Must be proficient in copywriting, conceptualization, research, editing, and proofreading·     
  • Amenable to work on AU shift (6AM-3PM), Mon-Fri in Pasig City   


Apply Now

Product Experience Specialist - Subic Office (Urgent Hiring)

Support the company’s Head of Business Unit in the account enablement area of the business. The role will be focused on the holistic management and assistance to the product subscription of the customers. He or she will be managing the customers’ subscription activation, settings and configuration, as well as providing assistance in resolving general inquiries, concerns, and requests coming from the customers.

The Product Experience Specialist is a vital position to the business unit to successfully attain its massive transformative purpose (MTP) of providing quality and easy to use solutions to their solo and independent entrepreneur market.

As a Product Experience Specialist, you will:

  • Manage activation of the customer’s product subscription. Ensure that each account will be activated within the agreed execution time
  • Facilitate setup assistance and configuration support per subscription
  • Efficiently manage customer’s tickets by providing helpful solutions to their inquiries, concerns, assistance requests, and so forth through email or call meeting
  • Collect customer feedback and product rating that will be useful for product and service improvement
  • Communicate technical assistance, and manage resolution with principal provider
  • Communicate control changes and updates advised by the principal provider
  • Communicate Customer’s needs to StraightArrow Subic, and provide recommendations as necessary
  • Identify areas for improvement for each product, and provide a clear and effective process plan for proposal
  • Takes part in the development and enhancement planning by providing key insights for the improvement and growth of products and services
  • Provide assistance in the process mapping and documentation required for process improvement and product integration
  • Provide assistance in coordinating with Business Unit’ Members as well as relevant Headquarters Teams to align improvement required for the product solution


  • Candidate must possess any Bachelor's Degree
  • At least 3-5 years of Customer Service experience in either the BPO, IT, Retail/Consumer Product, Service delivery industries
  • Amenable to work Monday - Friday in AU Shift (7AM - 4PM) in Central Business District Subic Bay Freeport Zone

Apply Now

Digital Marketing Specialist (Pooling)

Oversees a team of junior digital marketers and creatives to develop and execute digital marketing programs that generate leads for a client agency and their SME clients. Work with contacts from the client and other departments to recommend, monitor, and deliver marketing campaigns that provide reliable, measurable success.

As a Digital Marketing Specialist, you will:

  • Work with client's POC and cross-functional team members on marketing campaigns that:
    • Follow the inbound marketing methodology and the growth-driven design hierarchy for iterating websites
    • Promote the services of the client and those of their own clients in various industries
    • Convert a steady pipeline of new leads
    • Nurture leads using marketing automation software (e.g. HubSpot, Wordpress, MailChimp)
    • Improve customer retention for the agency client and their clients
    • Can be measured and repeated
  • Perform marketing operations management tasks
  • Perform account management tasks
  • Monitor the delivery of campaigns that drive demand generation
  • Work with client and other team members in establishing a career path for resources in the account
  • Work with your customer relationship manager (CRM) in growing the account and handling internal and external issues
  • Provide recommendations on building strategies to client POC
  • Collaborate with client POC and sales team on sales enablement efforts
  • Analyze program metrics and reporting to inform ROI and drive future program strategy
  • Coach junior inbound marketers on issues encountered in executing campaigns
  • Interpret and communicate complex technical concepts to both clients and team members
  • Report regularly on the success of marketing campaigns as well on the status of team's deliverables


  • Bachelor’s degree preferably in Communication Technology, Marketing Business Management, and related courses
  • At least 2 years of experience in digital marketing
  • Above average English communication skills, project management, strategy, decision-making and analytical skills
  • Excellent customer service, organization and multi-tasking skills
  • Knowledge in Lead Retargeting, and Progressive Profiling is a plus
  • Basic HTML knowledge is a plus
  • Amenable to work in any of the following shifts: AU (6AM - 3PM) , UK (4PM - 1AM), US (8PM - 5AM)

Apply Now

Reports Analyst (Hiring)

Provide support to Account Managers or senior optimizers in making sure that reporting requirements are being accomplished timely and accurately. He/She will be part of the Account Management team or the 24x7 team depending on client needs.

As a Reports Analyst, you will:

  • Create and update of campaign reports using MS excel or Client's Dashboards
  • Provide account updates every hour or depending on the requirement of the account
  • Submit topline report, creation and update of ad hoc reports (performance of each account), as requested by client
  • Provide account analysis on a weekly basis or as requested by Client
  • Communicate to Account Managers overseas via call or chat to ensure that all tasks requirement are being delivered
  • Help reporting bugs and inconsistencies in the tool
  • Act as an Excel or Dashboard expert for the team, and should be able to work with minimal supervision

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Bachelor's Degree in Statistics, Mathematics, Actuarial Science or equivalent
  • At least 1 year of working experience in the related field; fresh graduates will also be considered
  • Proficient in Advanced Excel (formulas, pivot tables, vlookup, etc.) and other statistical tools
  • Knowledge in VBA for Excel is an advantage
  • Amenable to work Monday - Friday in UK shift (4PM - 1AM) in Pasig City

Apply Now

Traffic Manager (Hiring)

Ensure that all tasks briefed in by our Client contacts are received by our team members, and that work flows smoothly through to completion.  He/She will support the Account Lead in ensuring Service Level Agreements (SLA’s) in terms of quality, turnaround time and capacity utilization are met by helping clear roadblocks for team members and keeping everyone on the same page through an accurate and up-to-date status report.  

It is the Traffic Manager’s role to ensure that no task is caught in bottle necks and that all deadlines are met, escalating and elevating issues as needed to make sure they are resolved in a timely manner.

As a Traffic Manager, you will:

  • Capture all tasks briefed in by Client POC’s
    • Check all briefing channels regularly to ensure that all briefs are captured, logged, checked for completeness and queued for task assignment
  • Report progress of team members on assigned tasks via the Flight Plan
    • Monitor team members’ progress against estimated completion times with the objective of updating the Flight Plan to reflect our best estimate of completion times.  He or she is responsible for alerting the Account Lead on changes in estimated completion times to allow the Account Lead to revise the estimated completion times for all other tasks assigned to team members throughout the work day  
  • Remove roadblocks
    • Log any questions or concerns keeping team members from completing tasks and chasing Client POC’s for answers and account escalation resolution.  This includes reaching out to support teams - such as IT - on the Clients’ side for help to resolve platform access, and server and latency issues
  • Prepare/update Daily Scrum Slides
    • Completely update Daily Scrum slides with information needed at least 15 minutes before the start of Daily Scrum
  • Send EOD, EOW & other Case-to-Case Reports
    • Prepare and send End-of-Day & End-of-Week reports to Client and Account Leaders to get everyone on the same page as to the work done during the day vs planned work, and raise relevant issues

Minimum and Preferred Education & Experience:

  • Candidate must possess at least Bachelor's degree in any field
  • At least 2-3 years of experience in digital project management or creative traffic management
  • Amenable to work Monday - Friday in US shift (8PM - 5AM) in Pasig City

Apply Now

Digital Marketing Specialist - Subic Office (Hiring)

Support the Head of Operations in Subic in its marketing requirements. The role will be responsible for the overall strategic marketing jobs to be done to support the expansion and growth of the company’s product and services.

As a Digital Marketing Specialist, you will:

  • Understanding the product strategy and market persona
    • Conduct comprehensive market research to expand the potential market vertical; industry,
      profession and persona, etc.
    • Develop and execute strategic deck/documents to identify specific market persona goals,
      behavior and challenges
  • Develop and execute marketing campaigns
    • Understanding the product’s marketing plan, developing and implementing strategies to
      attract, convert and connect, that are aligned to the business, brand and target markets
    • Execute well-written marketing materials for the brand’s website, campaigns, EDMs and
      social media platforms, etc.
    • Execute and manage marketing calendar to keep track of schedules of activities, projects
      and tasks
    • The candidate will also ensure that all materials published adhere to General Data Privacy
      Regulation (GDPR) policy, the company's and product’s policies and brand guidelines
    • Collaborate with various departments (Sales, HQ digital marketing team) to meet the
      marketing goals
    • Perform marketing audits, execute and interpret reports into actionable strategies based on
      data for traffic, conversion rates, email marketing KPIs, turnaround times and quality
    • Execute process workflow and documentation
  • Execute and manage brand’s website
    • Continuous development, management and maintenance of the brand website
    • Perform and manage enhancement jobs needed for the brand website in collaboration with
      key team members
  • Identify and spearhead strategic ways and approach to deliver the jobs to be done
    • Collaborate with team members and leaders to accomplish the jobs to be done
    • Maintain good relationship with team members and leaders
    • Regularly communicating with the team in-person and via Skype
  • Fulfillment of Key Performance Indicators
    • Meet agreed targets and KPI

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Bachelor’s degree preferably in Communication Technology, Marketing, Mass Communications, Development Communication, Information Technology, Linguistics and related courses
  • At least 2-3 years work experience in digital marketing
  • Experience with using digital marketing apps for social media, and email marketing e.g. MailChimp, HootSuite, Facebook, LinkedIn, Zoho, HubSpot, WordPress
  • Amenable to work Monday - Friday in AU shift (7AM - 4PM) in Central Business District Subic Bay Freeport Zone

Apply Now

Projects & Planning Coordinator (Hiring)

Use RapidPlan systems to create, update and modify technical maps for civil projects such as roads, bridges and highways, working largely from rough sketches and specifications provided by the client.

As a Projects & Planning Coordinator at StraightArrow, you will:

  • Provide quality drawings that will aid the client with the execution of their projects
  • Preparing drawings in accordance with the standards of various states in Australia
  • Analyze the flow of traffic base at the location of the project
  • May be asked to perform related tasks from time to time



  • Bachelor’s/College Degree/Vocational Diploma/Short Course Certificate, in Architecture, Engineering or equivalent
  • 1 year work experience as AutoCad Operator or Drafter in the related field is required for this position
  • Or relevant experience i.e. gained from on-the- job training or freelance projects
  • Office 365 skills with a focus on Outlook, Word, and Excel
  • Good analytical, problem-solving, and interpersonal skills
  • Above-average English communication skills
  • Keen attention to detail
  • Ability to accurately cross-reference with provided legislation and technical manuals
  • Experience or knowledge of Invarion RapidPlan
  • Knowledge of Corel Draw or other vector drawing program would be beneficial
  • Understanding of how a risk assessment is done and the difference between risk and hazard
  • Background in civil construction (road maintenance), or other civil field
  • Understand mapping and topography, be able to look up latitude and longitude on Google Earth
  • Amenable to work Monday to Friday on AU shift (6AM - 3PM) in Pasig City

Apply Now

Creative Design Specialist (Hiring)

Responsible for designing & developing graphics, animation, audio, and video for various media such as web, print, etc. He/She may also be assigned as a dedicated or shared resource depending on the ramp of projects.

As a Creative Design Specialist, you will:

  • Design various media (web, print, and social media)
  • Design graphics, animation, sound and video for presentations, video productions, web sites, emails and other marketing campaigns
  • Design computer-based and web-based layouts
  • Design Responsive Web User Interfaces flyers, logos, letterheads, trademarks, newsletters and packaging
  • Create two-dimensional and three-dimensional images
  • Conceptualize and draw out sketches
  • Assemble, typeset, scan and produce digital art
  • Secure illustrative materials
  • Work with clients to compile specifications
  • Submit designs to manager for review

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Art/Design/Creative Multimedia, Advertising/Media or equivalent
  • At least 1 year of working experience in the related field is required for this position
  • Must be proficient in multimedia software like Adobe Photoshop, Illustrator, Indesign, After Effects, Premiere 
  • Collaborative work experience with commercial printers regarding format and print specifications
  • Good English communication skills, detail-oriented, team-player
  • Amenable to work Monday - Friday in shifting schedule or AU Shift (6AM - 3PM) or UK Shift (4PM - 1AM) in Pasig City

Apply Now

Digital Project Manager (Hiring)

As a Digital Project Manager, you will:

  • Coordinate internal resources and third parties/vendors for the execution of projects
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop detailed project plans to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Successfully manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Create and maintain comprehensive project documentation
  • Ensure that all projects are delivered on-time, within scope and within budget
Minimum and Preferred Education & Experience:
  • Bachelor’s degree or relevant experience
  • At least 3 years of work experience working in a creative or production setting
  • Must have a clear understanding of the creative, digital and print production process
  • Amenable to work on AU shift (6AM - 3PM) in Pasig City

    Apply Now


Process Documentation Specialist (Hiring)

Accountable for documenting StraightArrow’s key processes to ensure that the Company operates smoothly and consistently, helping keep operations simple and manageable. His/her role will include research, observation, consultation, collection and review of existing and new support (Sales, Talent Management & Finance) functions.

He/She will also act as the custodian of the “StraightArrow Way” - the set of processes that makes the Company tick - uploading and maintaining updated processes in the Company’s knowledge base management system (KBMS).

As a Process Documentation Specialist, you will:

  • Process Mapping - the PDS will work with the support team leaders to map the end-to-end processes of sales, talent management and finance, consulting with our leaders to ensure accuracy and clarity
  • Process Documentation - aside from process mapping, the PDS is also accountable for creating the process documents of StraightArrow
  • Availability of updated Finance Process Documents in StraightArrow’s KBMS - the PDS will ensure that the latest versions of all major process documents of the Finance Department - Accounting, IT and Facilities - are available in the KBMS
  • Process Orientation and Subject Matter Expertise - the PDS is in-charge of training
    Straightarrow employees in the Company’s most important processes
  • Forms Management - the PDS will be StraightArrow’s Form Custodian - creating, rolling-out, improving and maximizing the use of forms such as Google Form, Formstack etc. to gather useful, insightful data about the Company

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Bachelor's Degree in any field
  • Amenable to work Monday - Friday in AU shift (6AM - 3PM) in Pasig City

Apply Now

Digital Marketing Specialist

Responsible to develop and execute digital marketing programs to generate leads for the Client’s products and services. He or she works with field marketing and cross functional teams to develop marketing programs that:

  • promote awareness of Client's products in Financial Services, 
  • drive demand generation,
  • nurture leads using Marketo
  • improve retention,
  • help strengthen the Client's brand, and 
  • help enhance customer experience

As a Digital Marketing Specialist, you will:

  • Execution of marketing automation campaigns and programs to drive leads generation, retention, and nurturing based on briefs using Marketo application
  • Test & QA programming to ensure campaign deployment will operate as intended. Work with Platts Marketing Managers to approve final programming
  • Recommend targeted segmentation points based on identified personas as indicated in the brief and marketing requirements, working with the Marketing Operations team as needed to complete segmentation points
  • Meet with project team to identify project scope, target markets, email touch points, and schedule
  • Adhere to Program Management-Marketing Automation process and ensure Platts Marketing team members know how to submit job requests
  • Work closely with Field Marketing managers, and other vendors as necessary to ensure projects progress on-time and within budget
  • Ensure all marketing campaigns are run through the SPGI opt out list and comply with all privacy standards
  • Ensure programming is accurate for data collection and work with team to QA work
  • Ensure final sign-off by all stakeholders prior to campaign launch
  • Review requirements and meet with the requester to clarify project scope, target markets, email touch points, and schedule 
  • Traffic jobs coming in based on regions assigned, and ensure adherence to set SLA’s
  • Communicate directly with requesters/stakeholders for issues relating to jobs submitted, i.e. cannot meet with deadline for late submissions, etc.

Minimum and Preferred Education & Experience:

  • Bachelor’s Degree, Business or Marketing degree preferred
  • Marketing experience creating, implementing, and measuring marketing campaigns required
  • Project Management experience preferred
  • B2B marketing experience in global environment preferred
  • Experience using Marketo is preferred
  • HTML programming experience a plus
  • Financial Services/SPGI experience a plus
  • Amenable to work on US shift (9PM - 6AM) in Pasig City

Apply Now

Business Development Manager (Pooling)

In charge of identifying and qualifying the right Clients for StraightArrow. He/She is responsible for establishing business relationships with the right Clients, from all lead sources including their own networks, further qualifying Marketing Qualified Leads (MQL’s), facilitating the pilot project phase, preparing proposals, closing sales contracts and agreements and effectively turning over the management of these contracts and relationships to our Operations Team.

As a Business Development Manager, you will:

  • Build a strong pipeline of sales qualified leads by effectively engaging marketing qualified leads in Discovery Calls within set turn around time

    • Actively participating in “Prospect-rich” associations, representing StraightArrow
    • Setting appointments with prospective Clients for face-to-face Discovery Meetings during Business Development Roadshows
    • Engaging existing Key Accounts for referrals
  • Respond to qualified RFP’s

    • Assist the Marketing Team and Operations in qualifying RFP’s as needed
    • Actively lead and manage process of developing responses for any assigned RFP
    • Deliver presentations in line with RFP’s
    • Negotiate terms of engagement following successful RFP response presentations
    • Win identified RFP’s for StraightArrow
  • Achieve Sales Targets by closing long-term/recurring revenue contracts with the right Clients

    • Prepare well thought-out, strategic and profitable proposals and contracts, working with StraightArrow’s Operations Group, Finance Team, Legal Team and others as needed
    • Effectively negotiate Master Services Agreement and Statement of Work terms with prospective Clients to close profitable engagement contracts
  • Transition new Clients to the Operations Team
  • Gather helpful information throughout the performance of his/her function and feed the information back to Marketing, Operations and other members of StraightArrow with the end in view of continuing to improve our effectiveness in engaging with the right Clients
Minimum and Preferred Education & Experience:
  • Candidate must possess any Bachelor's Degree
  • At least 3 years of sales experience in the Outsourcing, Finance/Insurance, Advertising or Digital Marketing industries, specifically selling to clients or customers outside of the Philippines
  • Strong experience in key account management, with a verifiable history of achieving revenue targets; has a deep appreciation for and experience managing within SLA’s and has a working knowledge of basic commercial contracts and agreements  
  • With a broad understanding of marketing, sales and operations
  • Strong written and verbal communication skills
  • Effective presentation & strong negotiation skills
  • Technologically savvy and is familiar with using the most common CRM tools
  • Willing to travel within and outside the Philippines for meetings and business development roadshows.  Business Development Roadshows are scheduled 2x a year with each roadshow lasting 1-2 months
  • Amenable to work Monday - Friday in Pasig City

Apply Now

Marketing Application Support Specialist (Pooling)

Responsible for supporting marketing applications and the business users of these applications. He/she will be working closely with marketers, providing them with knowledge and tools to help maximize the business value gained from these applications.

As a Marketing Application Support Specialist, you will:

  • Create new users, enforce user roles and permissions
  • Act as primary point of contact to business users. Answer direct inquiries, create and support best practices, prioritize day-to-day support activities
  • Write content for and maintain application knowledge base, create and distribute support and training materials, and promote best practices
  • Audit usage, generate reports, maintain application technical and functional documentation, gather user feedback and work with application owner to identify areas for improvement
  • Use reporting to ensure data, processes, and usage comply with application policies and values
Minimum and Preferred Education & Experience:
  • Candidate must possess at least any Bachelor’s Degree
  • Minimum of 3 years relevant work experience
  • Preferably with experience supporting marketing applications (e.g. Digital Asset Management, Social Media, Analytics, Marketing Automation, Content Management)
  • Knowledgeable with Widen, Spredfast, Adobe Creative,, Adobe Campaign, JIRA, and Confluence is an advantage
  • Amenable to work Monday - Friday in AMS shift (2PM - 11PM) in Pasig City

Apply Now

Front-End Web Development Specialist (Pooling)

Convert PSD designs to interactive web pages. Part of his/her responsibilities would be to provide website maintenance and enhancement, optimizing for maximum speed and scalability, creating templates with consistent stylesheet across all browsers and platforms.

As a Front-End Web Development Specialist, you will:

  • Undergo trainings and consistently adhere and follow set proven processes and coding standards
  • Develop well-written and maintainable codes that adhere to coding standards
  • Can follow instructions given by the team leader or the person handling the project or account
  • Consistently collaborate with teammates and provide better solutions and/or work-around
  • Work with assigned platform/CMS needed for the project
  • Convert wireframes or designs into high-quality and responsive websites and/or the following:
    • Landing Pages
    • Blog listing and inner page
    • Dynamic quiz type pages: basic or advanced logic
  • Develop EDMs that follows the best practices for emails
  • Consistently maintain the handled website project for the account or client. He/she will also be responsible for continuously enhancing the performance and checking of any issues of the website
  • Meet the hours and deadline that have been set for each project and task
  • Create, execute or influence strategies for the account or the team
Minimum and Preferred Education & Experience:
  • Candidate must possess at least a Bachelor’s Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Preferably 2-4 yrs related experience specializing in IT – Software or web development
  • Intermediate knowledge and hands-on experience in HTML/HTML5, CSS/CSS3, and Javascript/jQuery with strong problem-solving skills
  • Familiarity and hands-on experience in using Bootstrap 2
  • Basic knowledge and hands-on experience in Wordpress/HubSpot and/or using different CMS platforms
  • Familiarity with browser testing and debugging
  • Familiarity with using Adobe Photoshop
  • Has the ability to perform well in a fast-paced environment
  • Has strong attention to details
  • Able to work with minimum supervision
  • Willing to learn and accept new challenges
  • Fluent in English and has strong comprehension skills
  • Basic knowledge of backend languages such as PHP and MySQL is a plus
  • Amenable to work Monday - Friday in UK shift (4PM - 1AM) in Pasig City

Apply Now

IT Specialist

Provide support to both internal users and clients. He/she keeps the company’s IT network, servers, and other systems in good health. He/she also investigates, resolves hardware and software issues, manages user access, manages assets (hardware & software), makes recommendations for systems improvement, and carries out day-to-day routine configurations and maintenance.

As an IT Specialist, you will:

  • User management and access control (via Active Directory, G Suite, and other software tools)
  • Provide general support to company employees and clients
  • Identify, categorize, assign, and resolve ticket issues.
  • Maintain the IT Asset Management System ensuring that all assets are secured, recorded and updated whenever necessary
  • Monitor and maintain the good health of all IT assets (computers, servers, routers, switches, software, cloud apps, etc.) 
  • Monitor and regulate the network usage, latency and identify ways to resolve issues related to networking. 
  • Develop and implement procedures in maintaining security and protect systems from unauthorized use, and user abuse
  • Provide solutions for incident problems and other system issues that may occur
  • Train users in service request forms and other how-to procedures and encourage self-help and automation in basic processes
Minimum and Preferred Education & Experience:
  • Bachelor's degree preferably an IT or related course
  • At least 2 years of experience in a similar position
  • Must have a good understanding of computers, printers, servers, network and peripherals. 
  • Experienced in administering Windows OS, Mac OS, and Linux
  • Must have a good understanding of Microsoft Applications, Google Suite, Cloud Apps
  • Must have a good understanding of Active Directory, Firewall, Exchange Servers and Network protocols.
  • Amenable to work on shifting schedules in Pasig City

Apply Now


Cezar Camba

Working at Straightarrow has made a significant impact on my professional career. I started out as an entry level analyst back in 2012. With encouragement and support from the company and the people I work with, and by hitting well-defined performance targets, I was able to move up the ranks and now I'm the head of operations for one of our key accounts. I enjoy working at Straightarrow and I look forward to growing further in this company.

Cezar Camba, Team Leader for Social Media Analytics
Keith San Juan

At StraightArrow, you'll see how much passion people have for doing the right thing and knowing how far they can go. Knowing is not enough, though, and that's why we apply ourselves fully to our work. Creative ideas are worth keeping, great minds are worth finding and our stories here are worth telling.

Keith San Juan, HR Specialist
Tissine Espiritu

Without doubt, StraightArrow gave me a rewarding career and raised me to be the leader I am today. Working in such a fun and creative environment is what I look forward to work everyday.

Tresstine Gene Espiritu, Process Engineer for Creative Design

StraightArrow has given me the opportunity and creative freedom to explore my strengths and work on my weaknesses. The training that the company provides and the way it adapts to trends and changes in the industry inspire everyone here to challenge themselves to become better at what they do.

Chauncey Seanne Chu, Inbound Marketing Specialist
Paolo Dela Rea

This company taught me one of the greatest lessons in life — to never fail believing in yourself.

Paolo Dela Rea, Officer-in-Charge for StraightArrow Subic Unit

StraightArrow has been and continues to be a leader in marketing campaigns that are measurable and do right by creatives, businesses, and customers. It is also at the forefront of a truly creative work environment that empowers employees to learn and grow by giving them a voice and at the same time holding them accountable for what they say and do.

Chloe Villanueva, Head of Inbound Marketing

At StraightArrow, however, part of the team’s process is to assess your personality and find the place on the team where you fit right. Working this way has helped me understand who I am: someone who questions existing ideas and systems. And it’s okay! Our leaders shape these qualities in people so that we can use them to meet the challenges we face. Being able to embrace my uniqueness as I work, to feel valued not just as another employee, but as a person—now that’s fulfillment. 

Monabelle Salaan, SEM Specialist

Working at StraightArrow has allowed me to grow both personally and professionally. From late night and weekend overtime work, difficult clients, and difficult projects; to big wins, happy clients, happy people (who have also become personal friends), free food, fun activities, and pamper benefits—all these make SA a fun working environment!

Another thing I like about working here is that the company is not afraid to try and possibly fail—but, most importantly, that it learns, moves on and improves! I share these values with the company, which is probably the reason why I am still here and continuing to learn.

Tin Rojas, Head of Customer Relationship Management

StraightArrow is an incubator of ideas, a venue for people to learn through their efforts, which never go unappreciated, whether big or small. There’s more to StraightArrow than meets the eye, and those who go here are sure to become more awesome!

Koo Vergara, Web Developer

It's a workplace that fosters learning, whether it be through specialized training, or through the day-to-day sharing of knowledge among peers. While we get to hone our own skill sets, being exposed to multidisciplinary teams provides a wider understanding of the inner workings of marketing and how each of us can make an impact on creating for the world.

Au Aranas, Creative Designer

It was always my dream to join a company that had a fun environment, one that felt like a happy family—and I can say that StraightArrow is that sort of company. StraightArrow gave me opportunities to learn new things and enhance my skills—and they’ll definitely give you what’s best for your career, too. I look forward to more success stories from this company, and to being part of those stories.

Jhomarie Abejar, Jr. Social Media Analyst

StraightArrow was where I first learned to walk and talk as a creative professional. Now, I am one of the leaders, creating for the world.

Ian Sumagaysay, Creative Design Team Leader

What I like most about working at StraightArrow is that it seems everyone knows everyone else. The "we're not strangers" feeling is about people being empowered to form meaningful connections with others.

Arjay Fabregas, SEO Specialist

Straightarrow offers a lot of incentives to its employees: bonuses for perfect attendance, for top performance, or for being an exemplary employee, to name a few. My boss empowers us as a team; nobody gets left out. My stay at Straightarrow is helping me reach my career goals and personal goals, as well.

Eriko Luis Hallare, Projects and Planning Coordinator

StraightArrow is a fair company that recognizes talent when they see it. They trusted me with my current position and harnessed something within me that I never even thought I had. I look forward to a long, rewarding career with StraightArrow.

Jayann Marquez, Projects & Planning Team Leader

StraightArrow has opened up so many doors in my career and brought out the best in me. From my start as an inbound marketer, I grew in my role, and became a business development manager, helping the company get the right clients. StraightArrow is an organization that teaches you to innovate beyond what you already know. There is so much to learn with your peers and so much opportunity for growth. It’s always great to work with a team that’s full of creativity and passion for their work. I am truly proud to be a part of this growing company.

Isay Sanchez, Business Development Manager

Working at StraightArrow has given me the chance to sharpen my skills through the tasks I carry out, as well as through observing how these fit in the big picture. I still feel I’ve a long way to go in this field—and I get the sense that this StraightArrow, as a whole, has its sights set on much farther horizons, as well. And whatever challenges that progress brings, I can face them knowing I’ll have the support of likeminded peers and dependable colleagues.

Ari Santiago, Content Writer

Reality at StraightArrow was better than what I expected. StraightArrow paves the way for its team members to grow by providing seminars and training, and putting no limits on each person’s creativity. StraightArrow is filled with warm, passionate people with the drive to achieve one goal: to create for the world.

Lyca Dizon, Creative Designer

What I like about StraightArrow is that we are given all the tools we need to succeed and that I’m constantly surrounded by people with vast amounts of knowledge. Even though we all work on different projects, it still feels like we are one big team creating for the world.

Aeroll Salcedo, Digital Project Manager

Straightarrow pointed me in the right direction to achieve my career goals. Thanks to the company's guidance, my success is straight ahead!

Emmanuel Dubria, Web Developer

Why I love working in StraightArrow? It’s because of the people. People who motivate, challenge and inspire me. People I learn and laugh with. They are the real MVPs, the greatest asset of the company. They are the reason I love working here.

Roel Dingle, Creative Technology Team Leader


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