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WHO ARE WE LOOKING FOR?

StraightArrow's success is built through the constant collaboration of its team of great people- by which we mean great as a team, and also as individuals. To achieve our goals, we place importance on growing that team.

We're looking for people who share our values: people of talent and perseverance, who see the inherent value in a job done right; people of perceptiveness and innovation, who constantly look for ways to improve themselves and the way things work; and above all, people of integrity, who strive always to do the right thing.

Finally, we’re looking for people committed to the bigger picture: contributing to their team, attentive to the needs of a global market, and participative in the shared work of creating for the world.

WHY STRAIGHTARROW?

StraightArrow is at the forefront of the local creative process outsourcing industry and envisions itself rising to the ranks of the country’s best companies. Lead by veterans from the BPO and creative industries, we combine analysis and artistry in the execution of our work.

It is the people that make up the core of what StraightArrow offers, and as a part of the company you can expect to develop your skills in a variety of ways: through the work itself, through training and certification programs, and through collaboration with fellow creatives and marketers of different backgrounds and disciplines.

We take great care in matching each person with the best client or account for their skill sets. Through this we ensure that each of our members can utilize their skills to the fullest with opportunities to do their best work.

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JOB LISTING

Take the first step in joining our team of great people.
Simply fill out the form and attach your resume. We look forward to meeting you.

SEO/PPC Specialist (Hiring)

The Search Marketing Specialist is responsible for supporting clients and the digital marketing team in executing search engine marketing for organic and paid.

As a SEO/PPC Specialist, you will:

  • Execute search engine marketing processes and best practices within standards
    • Conduct SEO and PPC strategy, assessment and recommendations.
    • Setup PPC campaign ads for Google, Bing and Yahoo
    • Setup SEO tools to track website traffic and performance (Adwords, Google Analytics, Search Console other technical settings)
    • Understanding the client’s marketing plan and developing and implementing strategies to attract, convert and connect, that are aligned to the business brand and target markets
    • Regularly communicating with the client in-person and via Skype
  • Get, want and have the capacity to fulfill the requirements of the seat 
    • Understanding and accomplishing training necessary to equip him or her with skills required for more advance SEO and PPC tasks
    • Increasing skill sets as team members grows within search engine marketing team
  • Fulfillment of Key Performance Indicators
    • Monitoring and evaluating marketing processes and activities performed weekly, monthly, quarterly and annually
    • Collaborating with various departments (Sales, IM, Social Media, Content, Design and Web Development) to meet the marketing goals
    • Generating and interpreting marketing reports into actionable strategies based on data for traffic, conversion rates, email marketing KPIs, turnaround times and quality scores
  • Execute assigned tasks under innovation projects
    • Supporting team and department in testing new SEO and PPC software/tools, processes or strategies and in documenting and sharing knowledge
    • Learning and innovating with client and StraightArrow tools for search optimization such as Google Analytics, Search Console, Adwords, Screaming Frog, and other SEM related tools
  • Participate in identified awards
    • Supporting team and department in submitting quality entries to award-winning bodies for email marketing, lead conversion, sales enablement etc.
  • Serve as back-up/cover resource for key clients when needed
    • Accomplishing training in key client processes
    • Providing back up support for key clients when needed such as during an Maternity Leave or Sick Leave of a marketer working in a key account
    • Changing work schedules for supporting key clients when needed

Minimum and Preferred Education & Experience:

  • Bachelor’s degree preferably in Information Technology, Digital Marketing, and other related courses
  • 3 - 4 years work experience in search engine marketing and advanced/in-depth knowledge in Google and Bing Ads advertising
  • Experience with using SEO tools e.g. Search Console, Google Analytics, SEMRush, Moz and Screaming Frog
  • Experience with using other digital marketing apps and tools for email marketing is a plus
  • Amenable to work Monday - Friday in shifting schedule or UK Shift (4PM - 1AM) or US Shift (9PM - 6AM) in Pasig City

Apply Now

Business Development Manager (Hiring)

In charge of identifying and qualifying the right Clients for StraightArrow. He/She is responsible for establishing business relationships with the right Clients, from all lead sources including their own networks, further qualifying Marketing Qualified Leads (MQL’s), facilitating the pilot project phase, preparing proposals, closing sales contracts and agreements and effectively turning over the management of these contracts and relationships to our Operations Team.

As a Business Development Manager, you will:

  • Build a strong pipeline of sales qualified leads by effectively engaging marketing qualified leads in Discovery Calls within set turn around time

    • Actively participating in “Prospect-rich” associations, representing StraightArrow
    • Setting appointments with prospective Clients for face-to-face Discovery Meetings during Business Development Roadshows
    • Engaging existing Key Accounts for referrals
  • Respond to qualified RFP’s

    • Assist the Marketing Team and Operations in qualifying RFP’s as needed
    • Actively lead and manage process of developing responses for any assigned RFP
    • Deliver presentations in line with RFP’s
    • Negotiate terms of engagement following successful RFP response presentations
    • Win identified RFP’s for StraightArrow
  • Achieve Sales Targets by closing long-term/recurring revenue contracts with the right Clients

    • Prepare well thought-out, strategic and profitable proposals and contracts, working with StraightArrow’s Operations Group, Finance Team, Legal Team and others as needed
    • Effectively negotiate Master Services Agreement and Statement of Work terms with prospective Clients to close profitable engagement contracts
  • Transition new Clients to the Operations Team
  • Gather helpful information throughout the performance of his/her function and feed the information back to Marketing, Operations and other members of StraightArrow with the end in view of continuing to improve our effectiveness in engaging with the right Clients
Minimum and Preferred Education & Experience:
  • Candidate must possess any Bachelor's Degree
  • At least 3 years of sales experience in the Outsourcing, Finance/Insurance, Advertising or Digital Marketing industries, specifically selling to clients or customers outside of the Philippines
  • Strong experience in key account management, with a verifiable history of achieving revenue targets; has a deep appreciation for and experience managing within SLA’s and has a working knowledge of basic commercial contracts and agreements  
  • With a broad understanding of marketing, sales and operations
  • Strong written and verbal communication skills
  • Effective presentation & strong negotiation skills
  • Technologically savvy and is familiar with using the most common CRM tools
  • Willing to travel within and outside the Philippines for meetings and business development roadshows.  Business Development Roadshows are scheduled 2x a year with each roadshow lasting 1-2 months
  • Amenable to work Monday - Friday in Pasig City

Apply Now

Employee Engagement Specialist (Hiring)

Reporting to the Head of Human Resources, the Employee Engagement Specialist will collaborate with the leaders to design, implement and sustain a range of initiatives to support employee engagement programs.

As an Employee Engagement Specialist, you will:

  • Onboarding & Offboarding
    • Collaborate  with the recruitment team and operational leaders to engage new hires and ensure a successful on-boarding process
    • Handle off-boarding program and provide Management valuable insights on employee turnover
  • Employee Engagement
    • Work with leaders to understand operations, business directions and operational challenges as reference in coming up with employee engagement programs. Explore out-of-the-box initiatives that promotes company core values and  employee retention
    • Perform HR analytics to support business initiatives which may come from  focused group discussions, management surveys, one-on-one interviews, HR reports and other similar methodologies
    • Create an annual employee engagement program calendar - schedule, communicate, and coordinate with  all stakeholders
    • Work with 3rd party vendors to execute company events
  • Labor/Employee Relations
    • Educate all team members on the Company’s Code of Conduct
    • Provide assistance to leaders in addressing disciplinary cases i.e. preparation of notices and conduct of admin hearing 
    • Track and organize all documentation of disciplinary cases

Minimum and Preferred Education & Experience:

  • Bachelor’s Degree in Human Resources, Psychology, Education, or a related field
  • Minimum of 5 years experience in the same field, preferably gained from a BPO industry
  • A culture champion, with a proven track record of driving employee engagement programs 
  • Sound knowledge of the Labor Code as well as handling disciplinary cases
  • Can bring in well established processes and metrics for employee engagement 
  • Preferably, with experience in other HR functions such as recruitment and  compensation and benefits 
  • Excellent communication and project management skills
  • Strong problem-solving and decision-making skills
  • Proficient in Microsoft & Google Suite applications
  • Open to work from 1pm-10pm (as well as shifting schedules if needed)
  • Open to work in  Pasig City

Apply Now

Learning & Development Specialist (Hiring)

Reporting to the  Head of Human Resources, the Learning & Development Specialist is responsible for the learning and development needs of StraightArrow employees, in line with the company’s business objectives. 

He/She will collaborate with leaders, CreativeNation Academy, and 3rd party vendors, to identify, develop, implement and evaluate soft and technical skills training programs for all positions.

As a Learning & Development Specialist, you will:

  • Conduct training needs analysis by working with the leaders to identify challenges, competencies required as well as training programs for all team members across all positions 
  • Develop training modules (soft & technical skills) based on TNA results and company’s business objectives
  • Coordinate with internal and external resources who may serve as subject matter experts (SMEs) for training programs
  • Work closely with CreativeNation Academy Director to build a pool of StraightArrow internal trainers 
  • Create an annual training calendar - schedule, communicate and coordinate with all stakeholders
  • Administer post-training evaluation
  • Monitor and update training dashboards and report effectivity of training programs to ManCom
  • Keep abreast of learning & development trends and best practices

Minimum and Preferred Education & Experience:

  • Bachelor’s Degree in Human Resources, Psychology, Education, or a related field
  • Minimum of 5 years experience in Training and Development, preferably gained from a BPO/CPO or Training Services company
  • Experienced with the whole training cycle from Training Needs Analysis to Training Evaluation
  • Demonstrated track record of creating and driving training programs that positively impact employee performance
  • Preferably, with experience in the selection and administration of on-line training programs  
  • Excellent English communication and platform skills
  • Ability to effectively interface with and influence employees/managers at all levels of the organization 
  • Proficient in Microsoft & Google Suite applications
  • Open to work from 1pm - 10pm (as well as shifting schedules if needed)
  • Open to work in  Pasig City

Apply Now

 

Creative Design Specialist (Hiring)

Responsible for designing & developing graphics, animation, audio, and video for various media such as web, print, etc. He/She may also be assigned as a dedicated or shared resource depending on the ramp of projects.

As a Creative Design Specialist, you will:

  • Design various media (web, print, and social media)
  • Design graphics, animation, sound and video for presentations, video productions, web sites, emails and other marketing campaigns
  • Design computer-based and web-based layouts
  • Design Responsive Web User Interfaces flyers, logos, letterheads, trademarks, newsletters and packaging
  • Create two-dimensional and three-dimensional images
  • Conceptualize and draw out sketches
  • Assemble, typeset, scan and produce digital art
  • Secure illustrative materials
  • Work with clients to compile specifications
  • Submit designs to manager for review

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Art/Design/Creative Multimedia, Advertising/Media or equivalent
  • At least 1 year of working experience in the related field is required for this position
  • Must be proficient in multimedia software like Adobe Photoshop, Illustrator, Indesign, After Effects, Premiere 
  • Collaborative work experience with commercial printers regarding format and print specifications
  • Good English communication skills, detail-oriented, team-player
  • Amenable to work Monday - Friday in shifting schedule or AU Shift (6AM - 3PM) or UK Shift (4PM - 1AM) in Pasig City

Apply Now

Content Writer (Hiring)

Our Content Writer is responsible for supporting clients and the digital marketing team in executing digital marketing campaigns. 

As a Content Writer, you will:

  • Support in executing digital marketing tasks (social media, email marketing, lead conversion, marketing automation, keyword research, and contact database management, document formatting, reputation management, blogging etc.) within standards
    • Assisting business owners, marketers and agency clients in managing marketing campaigns with tasks like social media, email marketing, lead conversion, marketing automation, keyword research, and contact database management, document formatting, reputation management, blogging etc.
    • Performing an assessment of the client businesses based on inbound marketing, contrast it with competitors and objectives set by the client
    • Understanding the client’s marketing plan and developing and implementing strategies to attract, convert and connect, that are aligned to the business brand and target markets
    • Regularly communicating with the senior marketers, developers, designs and the client in-person and via Slack, Skype, Active Collab or Zoom.
    • Presenting findings and recommendations based on marketing audits, reports, research and, strategies
    • Performing market and competitor research tasks to assist the team and/or clients with decision-making
  • Get, want and have the capacity to fulfill the requirements of the seat
    • Understanding and accomplishing training necessary to equip him or her with skills required for digital marketing tasks
    • Increasing skill sets as team members grows within the digital marketing team
    • Eventually specialize in one area of digital marketing: Digital Advertising (Paid Search or Paid Social), Conversion Rate Optimization, Email Marketing or Content Strategy
  • Fulfillment of Key Performance Indicators including but not limited to quality, turnaround time, productivity and marketing goals
    • Monitoring and evaluating marketing processes and activities performed weekly, monthly, quarterly and annually
    • Collaborating with various departments (Sales, Design and Web Development) to meet the marketing goals
    • Generating and interpreting marketing reports into actionable strategies based on data for traffic, social media engagement, blog views, conversion rates, email marketing KPIs, turnaround times and quality scores
  • Execute assigned tasks for clients or under internal innovation projects, identified awards, and/or serve as back-up/cover resource for key clients when needed
    • Supporting the team and department in testing new marketing automation software, processes or strategies and in documenting and sharing knowledge
    • Learning and innovating with client and StraightArrow tools for marketing automation such as WordPress, Shopify, Hubspot, Marketo, MailChimp, HootSuite, Google Analytics, Zoho, Social Media Platforms
    • Supporting the team and department in submitting quality entries to award-winning bodies for web design, content marketing, email marketing, lead conversion, sales enablement, etc.

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Bachelor’s degree preferably in Communication Technology, Marketing, Mass Communications, Development Communication, Information Technology, Linguistics, Journalism, Behavioral Science, and related courses
  • Minimum internship, or six months to two year’s worth of work experience or in digital marketing is a plus
  • Experience with using digital marketing apps for social media, SEO, blogging, and email is a plus
  • Communicating with foreign customers/counterparts via Skype, email, in person is a plus
  • Experience with writing/compiling reports on marketing campaigns is a plus
  • Experience with collaborating on productions for creative/marketing collateral like a magazine, literary folio, eBook, white paper, videos, events, PR, email marketing, website, social media
  • Amenable to work Monday - Friday in regular shift (9AM - 6PM) in Pasig City

Apply Now

Traffic Management Designer (Hiring)

Use RapidPlan systems to create, update and modify technical maps for civil projects such as roads, bridges and highways, working largely from rough sketches and specifications provided by the client.

As a Projects & Planning Coordinator at StraightArrow, you will:

  • Provide quality drawings that will aid the client with the execution of their projects
  • Preparing drawings in accordance with the standards of various states in Australia
  • Analyze the flow of traffic base at the location of the project
  • May be asked to perform related tasks from time to time

Minimum and Preferred Education & Experience:

Mandatory

  • Bachelor’s/College Degree/Vocational Diploma/Short Course Certificate, in Architecture, Engineering or equivalent
  • 1 year work experience as AutoCad Operator or Drafter in the related field is required for this position
  • Or relevant experience i.e. gained from on-the- job training or freelance projects
  • Office 365 skills with a focus on Outlook, Word, and Excel
  • Good analytical, problem-solving, and interpersonal skills
  • Above-average English communication skills
  • Keen attention to detail
  • Ability to accurately cross-reference with provided legislation and technical manuals
Preferred
  • Experience or knowledge of Invarion RapidPlan
  • Knowledge of Corel Draw or other vector drawing program would be beneficial
  • Understanding of how a risk assessment is done and the difference between risk and hazard
  • Background in civil construction (road maintenance), or other civil field
  • Understand mapping and topography, be able to look up latitude and longitude on Google Earth
  • Amenable to work Monday to Friday on AU shift (6AM - 3PM) in Pasig City

Apply Now

Digital Marketing Specialist - Subic Office (Hiring)

Support the Head of Operations in Subic in its marketing requirements. The role will be responsible for the overall strategic marketing jobs to be done to support the expansion and growth of the company’s product and services.

As a Digital Marketing Specialist, you will:

  • Understanding the product strategy and market persona
    • Conduct comprehensive market research to expand the potential market vertical; industry,
      profession and persona, etc.
    • Develop and execute strategic deck/documents to identify specific market persona goals,
      behavior and challenges
  • Develop and execute marketing campaigns
    • Understanding the product’s marketing plan, developing and implementing strategies to
      attract, convert and connect, that are aligned to the business, brand and target markets
    • Execute well-written marketing materials for the brand’s website, campaigns, EDMs and
      social media platforms, etc.
    • Execute and manage marketing calendar to keep track of schedules of activities, projects
      and tasks
    • The candidate will also ensure that all materials published adhere to General Data Privacy
      Regulation (GDPR) policy, the company's and product’s policies and brand guidelines
    • Collaborate with various departments (Sales, HQ digital marketing team) to meet the
      marketing goals
    • Perform marketing audits, execute and interpret reports into actionable strategies based on
      data for traffic, conversion rates, email marketing KPIs, turnaround times and quality
      scores
    • Execute process workflow and documentation
  • Execute and manage brand’s website
    • Continuous development, management and maintenance of the brand website
    • Perform and manage enhancement jobs needed for the brand website in collaboration with
      key team members
  • Identify and spearhead strategic ways and approach to deliver the jobs to be done
    • Collaborate with team members and leaders to accomplish the jobs to be done
    • Maintain good relationship with team members and leaders
    • Regularly communicating with the team in-person and via Skype
  • Fulfillment of Key Performance Indicators
    • Meet agreed targets and KPI

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Bachelor’s degree preferably in Communication Technology, Marketing, Mass Communications, Development Communication, Information Technology, Linguistics and related courses
  • At least 2-3 years work experience in digital marketing
  • Experience with using digital marketing apps for social media, and email marketing e.g. MailChimp, HootSuite, Facebook, LinkedIn, Zoho, HubSpot, WordPress
  • Amenable to work Monday - Friday in AU Shift (7AM - 4PM) in Central Business District Subic Bay Freeport Zone

Apply Now

Traffic Manager (Hiring)

Ensure that all tasks briefed in by our Client contacts are received by our team members, and that work flows smoothly through to completion.  He/She will support the Account Lead in ensuring Service Level Agreements (SLA’s) in terms of quality, turnaround time and capacity utilization are met by helping clear roadblocks for team members and keeping everyone on the same page through an accurate and up-to-date status report.  

It is the Traffic Manager’s role to ensure that no task is caught in bottle necks and that all deadlines are met, escalating and elevating issues as needed to make sure they are resolved in a timely manner.

As a Traffic Manager, you will:

  • Capture all tasks briefed in by Client POC’s
    • Check all briefing channels regularly to ensure that all briefs are captured, logged, checked for completeness and queued for task assignment
  • Report progress of team members on assigned tasks via the Flight Plan
    • Monitor team members’ progress against estimated completion times with the objective of updating the Flight Plan to reflect our best estimate of completion times.  He or she is responsible for alerting the Account Lead on changes in estimated completion times to allow the Account Lead to revise the estimated completion times for all other tasks assigned to team members throughout the work day  
  • Remove roadblocks
    • Log any questions or concerns keeping team members from completing tasks and chasing Client POC’s for answers and account escalation resolution.  This includes reaching out to support teams - such as IT - on the Clients’ side for help to resolve platform access, and server and latency issues
  • Prepare/update Daily Scrum Slides
    • Completely update Daily Scrum slides with information needed at least 15 minutes before the start of Daily Scrum
  • Send EOD, EOW & other Case-to-Case Reports
    • Prepare and send End-of-Day & End-of-Week reports to Client and Account Leaders to get everyone on the same page as to the work done during the day vs planned work, and raise relevant issues

Minimum and Preferred Education & Experience:

  • Candidate must possess at least Bachelor's degree in any field
  • At least 2-3 years of experience in digital project management or creative traffic management
  • Amenable to work Monday - Friday in US shift (8PM - 5AM) in Pasig City
  • Open to 3 months project-based employment

Apply Now

Reports Analyst (Hiring)

Provide support to Account Managers or senior optimizers in making sure that reporting requirements are being accomplished timely and accurately. He/She will be part of the Account Management team or the 24x7 team depending on client needs.

As a Reports Analyst, you will:

  • Create and update of campaign reports using MS excel or Client's Dashboards
  • Provide account updates every hour or depending on the requirement of the account
  • Submit topline report, creation and update of ad hoc reports (performance of each account), as requested by client
  • Provide account analysis on a weekly basis or as requested by Client
  • Communicate to Account Managers overseas via call or chat to ensure that all tasks requirement are being delivered
  • Help reporting bugs and inconsistencies in the tool
  • Act as an Excel or Dashboard expert for the team, and should be able to work with minimal supervision

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Bachelor's Degree in Statistics, Mathematics, Actuarial Science or equivalent
  • At least 1 year of working experience in the related field; fresh graduates will also be considered
  • Proficient in Advanced Excel (formulas, pivot tables, vlookup, etc.) and other statistical tools
  • Knowledge in VBA for Excel is an advantage
  • Amenable to work Monday - Friday in US shift (8PM - 5AM) in Pasig City

Apply Now

Digital Project Manager (Hiring)

As a Digital Project Manager, you will:

  • Coordinate internal resources and third parties/vendors for the execution of projects
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop detailed project plans to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Successfully manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Create and maintain comprehensive project documentation
  • Ensure that all projects are delivered on-time, within scope and within budget
Minimum and Preferred Education & Experience:
  • Bachelor’s degree or relevant experience
  • At least 3 years of work experience working in a creative or production setting
  • Must have a clear understanding of the creative, digital and print production process
  • Amenable to work on AU shift (6AM - 3PM) in Pasig City

    Apply Now

 

Process Documentation Specialist (Hiring)

Accountable for documenting StraightArrow’s key processes to ensure that the Company operates smoothly and consistently, helping keep operations simple and manageable. His/her role will include research, observation, consultation, collection and review of existing and new support (Sales, Talent Management & Finance) functions.

He/She will also act as the custodian of the “StraightArrow Way” - the set of processes that makes the Company tick - uploading and maintaining updated processes in the Company’s knowledge base management system (KBMS).

As a Process Documentation Specialist, you will:

  • Process Mapping - the PDS will work with the support team leaders to map the end-to-end processes of sales, talent management and finance, consulting with our leaders to ensure accuracy and clarity
  • Process Documentation - aside from process mapping, the PDS is also accountable for creating the process documents of StraightArrow
  • Availability of updated Finance Process Documents in StraightArrow’s KBMS - the PDS will ensure that the latest versions of all major process documents of the Finance Department - Accounting, IT and Facilities - are available in the KBMS
  • Process Orientation and Subject Matter Expertise - the PDS is in-charge of training
    Straightarrow employees in the Company’s most important processes
  • Forms Management - the PDS will be StraightArrow’s Form Custodian - creating, rolling-out, improving and maximizing the use of forms such as Google Form, Formstack etc. to gather useful, insightful data about the Company

Minimum and Preferred Education & Experience:

  • Candidate must possess at least a Bachelor's Degree in any field
  • Amenable to work Monday - Friday in AU shift (6AM - 3PM) in Pasig City

Apply Now

Web Development Specialist (Pooling)

Develop well-written and maintainable codes that adhere to coding standards and work with assigned platform or CMS needed for the project. He should be able to convert wireframes or designs into high-quality and responsive websites. He should be able to meet the hours and deadline that have been set for each project and task.

He/She should be able to follow instructions given by the team leader or the person handling the project or account, consistently collaborate with teammates and provide better solutions and/or workaround, and create, execute, or influence strategies for the account or the team.

He/She should be able to undergo trainings and consistently adhere and follow set proven processes and coding standards.

As a Web Development Specialist, you will:

  • Execute Creative Technology’s processes at standards
  • Maintain capabilities required at Specialist level
  • Communicate with client daily
  • Create quality work within standard TAT
  • Learn and deploy client and SA tools correctly

Minimum and Preferred Education & Experience:

  • Preferably 3 - 4 years related experience specializing in IT (Software or Wed Development)
  • Intermediate knowledge and hands-on experience in HTML, CSS, JavaScript, PHP, and database management with strong problem solving skills
  • Intermediate knowledge and hands-on experience in Wordpress/Hubspot and/or using different CMS platforms is a plus
  • Knowledgeable in browser testing and debugging
  • Knowledgeable in Photoshop
  • Amenable to work Monday - Friday in AU Shift (6AM - 3PM) in Pasig City 

Apply Now

Digital Marketing Specialist

Responsible to develop and execute digital marketing programs to generate leads for the Client’s products and services. He or she works with field marketing and cross functional teams to develop marketing programs that:

  • promote awareness of Client's products in Financial Services, 
  • drive demand generation,
  • nurture leads using Marketo
  • improve retention,
  • help strengthen the Client's brand, and 
  • help enhance customer experience

As a Digital Marketing Specialist, you will:

  • Execution of marketing automation campaigns and programs to drive leads generation, retention, and nurturing based on briefs using Marketo application
  • Test & QA programming to ensure campaign deployment will operate as intended. Work with Platts Marketing Managers to approve final programming
  • Recommend targeted segmentation points based on identified personas as indicated in the brief and marketing requirements, working with the Marketing Operations team as needed to complete segmentation points
  • Meet with project team to identify project scope, target markets, email touch points, and schedule
  • Adhere to Program Management-Marketing Automation process and ensure Platts Marketing team members know how to submit job requests
  • Work closely with Field Marketing managers, and other vendors as necessary to ensure projects progress on-time and within budget
  • Ensure all marketing campaigns are run through the SPGI opt out list and comply with all privacy standards
  • Ensure programming is accurate for data collection and work with team to QA work
  • Ensure final sign-off by all stakeholders prior to campaign launch
  • Review requirements and meet with the requester to clarify project scope, target markets, email touch points, and schedule 
  • Traffic jobs coming in based on regions assigned, and ensure adherence to set SLA’s
  • Communicate directly with requesters/stakeholders for issues relating to jobs submitted, i.e. cannot meet with deadline for late submissions, etc.

Minimum and Preferred Education & Experience:

  • Bachelor’s Degree, Business or Marketing degree preferred
  • Marketing experience creating, implementing, and measuring marketing campaigns required
  • Project Management experience preferred
  • B2B marketing experience in global environment preferred
  • Experience using Marketo is preferred
  • HTML programming experience a plus
  • Financial Services/SPGI experience a plus
  • Amenable to work on US shift (9PM - 6AM) in Pasig City

Apply Now

Marketing Application Support Specialist (Pooling)

Responsible for supporting marketing applications and the business users of these applications. He/she will be working closely with marketers, providing them with knowledge and tools to help maximize the business value gained from these applications.

As a Marketing Application Support Specialist, you will:

  • Create new users, enforce user roles and permissions
  • Act as primary point of contact to business users. Answer direct inquiries, create and support best practices, prioritize day-to-day support activities
  • Write content for and maintain application knowledge base, create and distribute support and training materials, and promote best practices
  • Audit usage, generate reports, maintain application technical and functional documentation, gather user feedback and work with application owner to identify areas for improvement
  • Use reporting to ensure data, processes, and usage comply with application policies and values
Minimum and Preferred Education & Experience:
  • Candidate must possess at least any Bachelor’s Degree
  • Minimum of 3 years relevant work experience
  • Preferably with experience supporting marketing applications (e.g. Digital Asset Management, Social Media, Analytics, Marketing Automation, Content Management)
  • Knowledgeable with Widen, Spredfast, Adobe Creative, Salesforce.com, Adobe Campaign, JIRA, and Confluence is an advantage
  • Amenable to work Monday - Friday in AMS shift (2PM - 11PM) in Pasig City

Apply Now

Front-End Web Development Specialist (Pooling)

Convert PSD designs to interactive web pages. Part of his/her responsibilities would be to provide website maintenance and enhancement, optimizing for maximum speed and scalability, creating templates with consistent stylesheet across all browsers and platforms.

As a Front-End Web Development Specialist, you will:

  • Undergo trainings and consistently adhere and follow set proven processes and coding standards
  • Develop well-written and maintainable codes that adhere to coding standards
  • Can follow instructions given by the team leader or the person handling the project or account
  • Consistently collaborate with teammates and provide better solutions and/or work-around
  • Work with assigned platform/CMS needed for the project
  • Convert wireframes or designs into high-quality and responsive websites and/or the following:
    • Landing Pages
    • Blog listing and inner page
    • Dynamic quiz type pages: basic or advanced logic
  • Develop EDMs that follows the best practices for emails
  • Consistently maintain the handled website project for the account or client. He/she will also be responsible for continuously enhancing the performance and checking of any issues of the website
  • Meet the hours and deadline that have been set for each project and task
  • Create, execute or influence strategies for the account or the team
Minimum and Preferred Education & Experience:
  • Candidate must possess at least a Bachelor’s Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Preferably 2-4 yrs related experience specializing in IT – Software or web development
  • Intermediate knowledge and hands-on experience in HTML/HTML5, CSS/CSS3, and Javascript/jQuery with strong problem-solving skills
  • Familiarity and hands-on experience in using Bootstrap 2
  • Basic knowledge and hands-on experience in Wordpress/HubSpot and/or using different CMS platforms
  • Familiarity with browser testing and debugging
  • Familiarity with using Adobe Photoshop
  • Has the ability to perform well in a fast-paced environment
  • Has strong attention to details
  • Able to work with minimum supervision
  • Willing to learn and accept new challenges
  • Fluent in English and has strong comprehension skills
  • Basic knowledge of backend languages such as PHP and MySQL is a plus
  • Amenable to work Monday - Friday in UK shift (4PM - 1AM) in Pasig City

Apply Now

IT Specialist

Provide support to both internal users and clients. He/she keeps the company’s IT network, servers, and other systems in good health. He/she also investigates, resolves hardware and software issues, manages user access, manages assets (hardware & software), makes recommendations for systems improvement, and carries out day-to-day routine configurations and maintenance.

As an IT Specialist, you will:

  • User management and access control (via Active Directory, G Suite, and other software tools)
  • Provide general support to company employees and clients
  • Identify, categorize, assign, and resolve ticket issues.
  • Maintain the IT Asset Management System ensuring that all assets are secured, recorded and updated whenever necessary
  • Monitor and maintain the good health of all IT assets (computers, servers, routers, switches, software, cloud apps, etc.) 
  • Monitor and regulate the network usage, latency and identify ways to resolve issues related to networking. 
  • Develop and implement procedures in maintaining security and protect systems from unauthorized use, and user abuse
  • Provide solutions for incident problems and other system issues that may occur
  • Train users in service request forms and other how-to procedures and encourage self-help and automation in basic processes
Minimum and Preferred Education & Experience:
  • Bachelor's degree preferably an IT or related course
  • At least 2 years of experience in a similar position
  • Must have a good understanding of computers, printers, servers, network and peripherals. 
  • Experienced in administering Windows OS, Mac OS, and Linux
  • Must have a good understanding of Microsoft Applications, Google Suite, Cloud Apps
  • Must have a good understanding of Active Directory, Firewall, Exchange Servers and Network protocols.
  • Amenable to work on shifting schedules in Pasig City

Apply Now

TESTIMONIALS

Cezar Camba

Working at Straightarrow has made a significant impact on my professional career. I started out as an entry level analyst back in 2012. With encouragement and support from the company and the people I work with, and by hitting well-defined performance targets, I was able to move up the ranks and now I'm the head of operations for one of our key accounts. I enjoy working at Straightarrow and I look forward to growing further in this company.

Cezar Camba, Team Leader for Social Media Analytics
Keith San Juan

At StraightArrow, you'll see how much passion people have for doing the right thing and knowing how far they can go. Knowing is not enough, though, and that's why we apply ourselves fully to our work. Creative ideas are worth keeping, great minds are worth finding and our stories here are worth telling.

Keith San Juan, HR Specialist
Tissine Espiritu

Without doubt, StraightArrow gave me a rewarding career and raised me to be the leader I am today. Working in such a fun and creative environment is what I look forward to work everyday.

Tresstine Gene Espiritu, Process Engineer for Creative Design
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StraightArrow has given me the opportunity and creative freedom to explore my strengths and work on my weaknesses. The training that the company provides and the way it adapts to trends and changes in the industry inspire everyone here to challenge themselves to become better at what they do.

Chauncey Seanne Chu, Inbound Marketing Specialist
Paolo Dela Rea

This company taught me one of the greatest lessons in life — to never fail believing in yourself.

Paolo Dela Rea, Officer-in-Charge for StraightArrow Subic Unit
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StraightArrow has been and continues to be a leader in marketing campaigns that are measurable and do right by creatives, businesses, and customers. It is also at the forefront of a truly creative work environment that empowers employees to learn and grow by giving them a voice and at the same time holding them accountable for what they say and do.

Chloe Villanueva, Head of Inbound Marketing
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At StraightArrow, however, part of the team’s process is to assess your personality and find the place on the team where you fit right. Working this way has helped me understand who I am: someone who questions existing ideas and systems. And it’s okay! Our leaders shape these qualities in people so that we can use them to meet the challenges we face. Being able to embrace my uniqueness as I work, to feel valued not just as another employee, but as a person—now that’s fulfillment. 

Monabelle Salaan, SEM Specialist
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Working at StraightArrow has allowed me to grow both personally and professionally. From late night and weekend overtime work, difficult clients, and difficult projects; to big wins, happy clients, happy people (who have also become personal friends), free food, fun activities, and pamper benefits—all these make SA a fun working environment!

Another thing I like about working here is that the company is not afraid to try and possibly fail—but, most importantly, that it learns, moves on and improves! I share these values with the company, which is probably the reason why I am still here and continuing to learn.

Tin Rojas, Head of Customer Relationship Management
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StraightArrow is an incubator of ideas, a venue for people to learn through their efforts, which never go unappreciated, whether big or small. There’s more to StraightArrow than meets the eye, and those who go here are sure to become more awesome!

Koo Vergara, Web Developer
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It's a workplace that fosters learning, whether it be through specialized training, or through the day-to-day sharing of knowledge among peers. While we get to hone our own skill sets, being exposed to multidisciplinary teams provides a wider understanding of the inner workings of marketing and how each of us can make an impact on creating for the world.

Au Aranas, Creative Designer
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It was always my dream to join a company that had a fun environment, one that felt like a happy family—and I can say that StraightArrow is that sort of company. StraightArrow gave me opportunities to learn new things and enhance my skills—and they’ll definitely give you what’s best for your career, too. I look forward to more success stories from this company, and to being part of those stories.

Jhomarie Abejar, Jr. Social Media Analyst
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StraightArrow was where I first learned to walk and talk as a creative professional. Now, I am one of the leaders, creating for the world.

Ian Sumagaysay, Creative Design Team Leader
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What I like most about working at StraightArrow is that it seems everyone knows everyone else. The "we're not strangers" feeling is about people being empowered to form meaningful connections with others.

Arjay Fabregas, SEO Specialist
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Straightarrow offers a lot of incentives to its employees: bonuses for perfect attendance, for top performance, or for being an exemplary employee, to name a few. My boss empowers us as a team; nobody gets left out. My stay at Straightarrow is helping me reach my career goals and personal goals, as well.

Eriko Luis Hallare, Projects and Planning Coordinator
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StraightArrow is a fair company that recognizes talent when they see it. They trusted me with my current position and harnessed something within me that I never even thought I had. I look forward to a long, rewarding career with StraightArrow.

Jayann Marquez, Projects & Planning Team Leader
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StraightArrow has opened up so many doors in my career and brought out the best in me. From my start as an inbound marketer, I grew in my role, and became a business development manager, helping the company get the right clients. StraightArrow is an organization that teaches you to innovate beyond what you already know. There is so much to learn with your peers and so much opportunity for growth. It’s always great to work with a team that’s full of creativity and passion for their work. I am truly proud to be a part of this growing company.

Isay Sanchez, Business Development Manager
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Working at StraightArrow has given me the chance to sharpen my skills through the tasks I carry out, as well as through observing how these fit in the big picture. I still feel I’ve a long way to go in this field—and I get the sense that this StraightArrow, as a whole, has its sights set on much farther horizons, as well. And whatever challenges that progress brings, I can face them knowing I’ll have the support of likeminded peers and dependable colleagues.

Ari Santiago, Content Writer
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Reality at StraightArrow was better than what I expected. StraightArrow paves the way for its team members to grow by providing seminars and training, and putting no limits on each person’s creativity. StraightArrow is filled with warm, passionate people with the drive to achieve one goal: to create for the world.

Lyca Dizon, Creative Designer
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What I like about StraightArrow is that we are given all the tools we need to succeed and that I’m constantly surrounded by people with vast amounts of knowledge. Even though we all work on different projects, it still feels like we are one big team creating for the world.

Aeroll Salcedo, Digital Project Manager
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Straightarrow pointed me in the right direction to achieve my career goals. Thanks to the company's guidance, my success is straight ahead!

Emmanuel Dubria, Web Developer

Why I love working in StraightArrow? It’s because of the people. People who motivate, challenge and inspire me. People I learn and laugh with. They are the real MVPs, the greatest asset of the company. They are the reason I love working here.

Roel Dingle, Creative Technology Team Leader

QUESTIONS?

  0999 151 2759 

create@straightarrow.com.ph